Small and mid-sized businesses
Enterprise-quality service without enterprise headcount.
- Email and website chat in one platform
- Routine enquiries handled by AI
- Greater capacity from your existing team
AI-poweredCustomer service for modern businesses
Resolve customer enquiries in seconds, around the clock.
An AI assistant and a shared inbox for email and website chat. Faster answers for customers, less busywork for your team.
- Human approval when you need it
- Every response on record
- Your data kept private
Customer supportAvailable now
Hi! Can I still return a jacket I bought three weeks ago?
Yes. Returns are free within 30 days of delivery.
Start your returnEveryday enquiries, handled for you
- Where is my order?Answered in 3 sec
- Can I change my delivery address?Answered in 5 sec
- Do you ship to Canada?Answered in 2 sec
- Please send a copy of my invoiceAnswered in 4 sec
- Is the blue model back in stock?Answered in 3 sec
- My parcel arrived damagedAssigned to Ana
- Can I reschedule my appointment?Answered in 4 sec
- What are your opening hours?Answered in 1 sec
- We would like a quote for 200 unitsAssigned to Sales
- Is breakfast included?Answered in 2 sec
- How do I reset my password?Answered in 2 sec
- Do you offer gift wrapping?Answered in 3 sec
Mountain Labs at a glance
- 24/7
- Customer coverage, including after hours
- Seconds
- Response time on routine enquiries
- 1 inbox
- For email and website chat
- 100%
- Of AI responses recorded
The challenge
Slow customer service costs you business.
Customers expect fast, accurate answers. Stretched teams struggle to keep up.
Slow response times
Every hour without a reply puts a sale or a renewal at risk.
Repetitive enquiries
Skilled staff spend their day answering the same questions.
Missed conversations
Separate inboxes mean some customers never receive a response.
Benefits
How Mountain Labs improves your customer service.
Three improvements your customers and your team will notice.
- AI assistant active
Today’s enquiries- JMWhere is my order?NewAI resolved
- RLMy invoice looks incorrectNewDKDaniel
- EPDo you ship abroad?NewAI resolved
12 resolved by AI3 for your team01Higher productivity
Your team focuses on high‑value conversations.
Routine enquiries are resolved automatically, so your people handle what matters most.
- Fewer repetitive enquiries
- Urgent issues first
- Full context, every time
- Email and chat, one history
PSPriya ShahCustomer since 2023Loyal customer- Order questionResolved by AI
- Delivery date changedAna R.
- Damaged itemIn progress
02Complete visibility
A complete view of every customer.
Email and chat arrive in one shared inbox, with every customer's history in one place.
- One team inbox
- Full conversation history
- Nothing missed
- Approval required
Reply ready for reviewThanks, Marco. The duplicate payment will be refunded within 5 business days.
RejectApproveSKApproved by Sarah K. · Team lead
03Human approval
Your team always has the final say.
Require approval before any AI response is sent, and step in whenever you choose.
- Approve or reject
- Complete audit trail
- Take over at any time
See it in action
Every enquiry, handled end to end.
From the first question to a resolved enquiry, with your team in control.
Customer care
Search conversations
Human approval onDK
InboxToday
AllEmailChat
- PSPriya Shah10:42My order arrived with a cracked screen…Resolved
- WVWebsite visitor10:31Do you ship to Canada?Resolved by AI
- MRMarco Rossi10:18Copy of my September invoiceResolved by AI
- LFLena Fischer09:57Quote for 200 unitsAssigned · Sales
- TBTom Becker09:40Is the blue model back in stock?Resolved by AI
PS
Priya ShahWebsite chat · Order #48213
UrgentAnswered in 1 minResolved
Write a reply…
AI assistantLive
- Found the answerReturns policy
- Reviewed customer historyLoyal customer · 4 orders
- Checked the order#48213 · Delivered yesterday
- Marked as urgentDamaged item
- Reply readyApprovedDKApproved by Daniel K.
- Enquiry resolvedCustomer satisfied
Full record of every step
You're in control
You decide how much the AI handles.
Start with human approval on every response. Increase automation when you are ready.
Configure by brand or department, and adjust at any time.
Online storeWebsite chatFully automatic
WV
Website visitor
Do you ship to Canada?
Yes, we ship to Canada. Delivery takes 5–7 business days, and duties are included at checkout.
Written by AI- Found the answerDelivery policy
- Replied to customerIn seconds
- Enquiry resolvedNo staff time needed
AccountsEmailApproval required
MR
Marco Rossi
I was charged twice for my September invoice. Can you refund one of them?
Thanks, Marco. I can see the duplicate payment from 3 September. Our billing team will refund it within 5 business days.
Written by AI · Approved by Ana R.- Found the answerRefund policy
- Reviewed customer history2 payments on 3 Sep
- Added a note for the teamRefund duplicate
- Reply readyAwaiting approvalApproved by Ana R.
SalesEmailAI off
LF
Lena Fischer
Could you send us a quote for 200 units?
AI is switched off for sales enquiries
Hi Lena, thank you for your enquiry. I have attached a quote for 200 units and would be glad to arrange a call.
SMSofia M. · Sales- Assigned to Sofia M.Sales team
- Response targetMet within 2 hours
- Private by design
- Human approval
- Complete audit trail
- Human takeover
How it works
Implementation in three simple steps.
Connect, configure and launch at a pace that suits your organisation.
Connect your channels
Link your support email address and add a chat window to your website.
Add your knowledge
Publish your help articles once. The AI uses them to respond.
Go live with confidence
Begin with approval on every response, then increase automation at your own pace.
The platform
Everything your team needs, in one place.
A complete customer service workspace, with AI built in.
Every conversation in one place
Assign, prioritise and add internal notes from a single view.
Complete visibility of all work
Track every conversation on a board, timeline or calendar.
Meet every response commitment
Set response targets by priority and receive an alert the moment one is missed.
Support for every team member
Draft responses, translate them and find answers instantly.
Clear performance insight
Monitor conversation volumes, open workload and email health.
Email campaigns
Re-engage customers with targeted email.
Send newsletters and announcements to the right audience, and measure the response.
- AI drafts, your team sends
- Precise audience targeting
- Consent handled automatically
- Opens and clicks tracked
October product update
SentAudienceSubscribed customersVIPLFMRPS2,184 selected
DeliveryScheduled41 opted out, skipped
ContentDrafted by AIARSent by Ana R.
Results
- Sent2,143
- Delivered2,109
- Opened1,012
- Clicked306
34 undeliverable7 unsubscribed
Industries
Designed for businesses like yours.
Wherever customers ask the same questions, Mountain Labs answers them instantly.
- Retail and e-commerce
Where is my order?
Your order is out for delivery and will arrive today by 6 pm.
Answered by AIOrder enquiries resolved instantly
- Professional services
Can I reschedule my appointment?
Certainly. Appointments can be rescheduled up to 24 hours in advance.
Answered by AIScheduling enquiries handled around the clock
- Software and SaaS
How do I add a new user?
Go to Settings, select Team, then choose Invite. Here is a short guide.
Answered by AIProduct questions answered without escalation
- Hospitality and travel
Is breakfast included?
Yes. Breakfast is served daily from 7 to 10 am for all guests.
Answered by AIGuest enquiries answered before they call
Who it's for
Built for growing businesses. Ready for enterprise.
Scales from a single support inbox to multiple brands, regions and departments.
Enterprise
One platform for every brand, region and department.
- Dedicated inboxes for each brand or department
- Roles and permissions for every team
- A complete record of every action
FAQ
Frequently asked questions.
Anything else, we will be glad to cover in your demo.
How do we ensure the AI provides accurate answers?
The AI responds using your own help content, and you can require approval before any response is sent. Your team can take over any conversation at any time.
Will customers know when they are communicating with AI?
Yes. AI-written responses are clearly identified, and customers are notified when a member of your team joins the conversation.
Which channels are supported?
Email and a chat window on your website. Each brand or department can have its own email address.
How is our data protected?
Your company's data is kept fully separate from every other organisation, and every action is recorded for full accountability.
Can we run email marketing campaigns?
Yes. Send newsletters and announcements to selected customers, with consent and unsubscribes managed automatically. The AI can draft the content; a team member always sends it.
Which languages are supported?
Your team can work in English or Spanish, and translate any response before it is sent.
How is pricing structured?
We will recommend the most suitable plan for your organisation during your demo.
See the impact on your customer service.
Book a personalised demo and see how Mountain Labs would handle your customers’ enquiries.
- Personalised walkthrough
- Human approval from day one
- Email and website chat